FOR ALL  BOOKINGs: 

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** this is mostly in regards to non- bridal /wedding services, see your personalized wedding contract for T&C's and I always touch base before your wedding day with reminders!!***

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• Deposit/Retainer is required for ANY booking. Generally 50% of the full amount. Deposit payments can be made in person with cash, via e-transfer or with Square Reader email invoice (an additional 5% fee is applied to use Square for ALL debit and credit card payments)

• We offer PAYMENT PLANS! We understand that budget may hinder you from signing on the dotted line for everything from a photoshoot session to a big event like your wedding. So please don't hesitate to ask about more affordable payment plands for securing your booking! 

• Remember when posting on social media to TAG all venders involved! We are all small businesses and this is a simple act that can help us gain new clientele as well as show off your photos!

• REVIEW US! We love to hear how we performed up to your expectations and when we exceed them! So please head over to Google or on Vancouver Island Wedding Reviews on Facebook to share your positive experience!

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• If you found our services lacking in an area, we also are very open to feedback! We request that rather than leaving a review that you connect directly to us so we can chat more about what could have been improved on as a poor review can really affect small business's. Open communication is one of our key platforms we believe in for running a freelance business as a mostly one-woman show and of course we are human and sometimes make errors, but if we are aware then we can't improve!

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We get it, plans can change last minute, you get called into a meeting at work but we need at least 72 hours notice to change your appointment. 72 hours notice gives us the necessary time to fill the space that your appointment took up. We are busy studio and that space could have been given to a gal or guy in need of our services. 

Please inform us if you are going to be late for your appointment so we can do our best to accommodate you in the time you have remaining.

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• Please turn your phone off or switch to silent mode during your appointment, and no talking on the phone during your appointment. This is for ALL treatments. It's very hard to do someone's makeup if you're scrolling on your phone the whole time. If you have a music playlist you want to have on let us know! We can Bluetooth it to our speaker and have your favorite jams pumping you up for your makeup & hair services or shoot!

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FOR MAKEUP & HAIR BOOKINGs:  

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• We have a 72 hour rescheduling policy, which means we need at least 72 hours notice before your scheduled appointment if you want to reschedule, otherwise you will forfeit your deposit for your appointment for your first offence and 100% deposit will be required to rebook.  Any no shows/late cancels/reschedules on the second offense is a loss of the 100% deposit.  

•  Please come with a clean face (skin care is ok!). Best practice is to exfoliate well the night before and use a hydrating moisturizer before the appointment to ensure a great base for application.

• Freshly washed AND fully dry  (unless getting a blowout, please come with freshly washed damp hair... not dripping). Day old hair used to be the standard, but to be honest from a hygiene perspective fresh is best. Day old doesn't necessarily mean your hair will hold a style better than clean and we do no want to deal with excessive products or natural oils affecting the styling process.

• Make sure you book appropriate add-ons so not to be disappointed if we end up not having enough time to complete extra services such as airbrushed foundation or doing an updo instead of a down style. 

• bring inspiration photos, but bear in mind that they are for inspiration. If your facial features will not allow for these inspiration images to look flattering we will have to compromise for something that compliments your features! Not everyone can rock a cut crease or a deep smokey eye.​

• Keep in mind that skin has texture. I am not applying a TIK TOK filter on your face so in real life you do tend to see pores, wrinkles and uneven texture. This comes down to your skin care routine and unfortunately sometimes is age related! I will make sure I prep your skin and use products that will suite your needs on a case by case basis. However, sometimes makeup can accentuate areas of texture as well. Depending on what inspo or look preference we discuss know that I won't let you leave looking less than amazing! 

• I take before and after photos and videos for both social media marketing as well as documentation of what I've done on you for future bookings! If you're preference is to not be posted on socials please advise me! I never want someone to feel uncomfortable with this. 

• Hair tends to be trickier than makeup. Your personal hair texture, density and how it reacts to products and styling techniques varies dramatically person to person. When choosing a look try to search up hair inspo for hair similar to yours as I can not work miracles (but I do try!!). If your hair doesn't hold style well I always recommend a pre-style blowout to really add extra staying power, volume and shine to the hair PRIOR to dry styling. If its humid, rainy or windy keep that in mind also as that will affect the longevity of a style. 

• If you have sensitive skin, no worries! Most of my products are tried and true with 14+ years of experience and testing on clients. I like working with low to no fragrance products when I can and as I'm not trying to change or adapt your current skin care routine the products I use are gentle on the skin. If you're really concerned and would prefer me to use your own products please note that I can not guarantee the color match, longevity or hygiene of those products. I also WILL NOT apply your personal eye products such as liner or mascara unless they are BRAND NEW. You also are not going to receive a discount using your own products.

• Lash extensions. Great for day to day but for makeup application they are more of a nuisance than a benefit. They act like a shelve for any and all products applied to sit on top of and get coated when applying airbrush foundation. They are hard to clean properly AFTER the makeup is applied. I have a HUGE stock of lashes with me from individuals, to dainty Korean wispy strips, short but full strips up to drag queen sized long and full strips. So even if you're a lash virgin, I have something to suit you. 

• Non-Wedding Makeup Applications do not receive a touch up kit. So if you know you're going to need lip products, blotting papers or powder eventually... please pack your own OR request a touch up kit to be added to your final balance. I do both a mini touch up kit for $25 and a deluxe one $40 depending on budget and preference. I do what I can to make sure your makeup lasts as long as possible but you most likely will need a touch up at some point!

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FOR ALL PHOTOGRAPHY BOOKINGs: ​

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• Please have discussed wardrobe ready, clean and wrinkle free! I do have a steamer available to borrow if you wish to use this but notice must be given as this should be done before we do makeup & hair (if booked with me) or it will eat into our shoot time.  If you have borrowed items from a vendor treat them with care as most are unique and must be hand washed after each session! I am not responsible if you receive your gallery back and you are unhappy with the outfits you chose and I do not photoshop wrinkles, creases or stains.

• Consider time of year when booking as we will do our best to accommodate the time of year (sun or rain) so that we don't have to cancel less than 72 hours in advance! I love shooting in all conditions so please be aware that I never cancel due to rain! (We live on the wet west coast after all!) I even have an umbrella and rain coat for my camera! If your preference is a different natural backdrop than the day has provided we can reschedule with a $100 rescheduling fee. If you're tentative about booking we can always secure a studio to shoot in! Rates in town range so please be mindful that it would be anywhere from $85-$150 extra. 

• Consider adding on hair and makeup services so that you feel your best and so you'll be confident it holds up and looks great in the photos! The Pearl Package is perfect as it's a discounted bundle to make sure your photos turn out beautifully. 

• You won't get access to all the photos. A personalized gallery will be available to view the best photos chosen for your package and to be available for download. If you wish to purchase more than what was previously discussed that is also an add on we can provide!!

• We DO NOT deliver RAWs. Part of our service is that we do light editing on all images. We do not give clients RAW images as they do not portray our work in it's fullest. If you're looking at booking us for photography please make sure our current editing style is to your liking! If unsure... just ask! 

• Photoshop costs extra. I use Adobe Lightroom for my editing and do not offer full retouching of photos (outside of basics like cropping, lighting and color adjustments and the odd blemish or bruising coverup) as that is outside my area of expertise. If it's something about a few images that your requesting tweaked or adjusted after receiving the final gallery then a small editing fee will apply PER PHOTO. If it's a larger or extensive request then I would out source this and you would pay the quoted amount from the editor expert. 

• No refunds on retainers and payment for the photoshoot must be done prior to the start of the shoot.  If you receive your gallery and if for whatever reason you are unhappy with the images lets chat! For example: If your family photos weren't what you expected due to the kids not behaving that is out of my control. 

• Polaroids are available to add on now and soon so will film!

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Thank you for connecting in regards to booking in with Candice Deanna! We look foreword to seeing you soon!

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